Our Privacy Policy

Vellour Academy (“we”, “us”, “our”) is committed to protecting the privacy and security of your personal information. This privacy notice explains how we collect, use, disclose, and safeguard your information when you use our website or services. This notice should be read in accordance with our GDPR policy. By accessing or using our services, you agree to the terms of this privacy policy.

Information We Collect

Personal Information

We may collect the following personal information from you:
– Name and job title
– Contact information including email address, phone number, and postal address
– Demographic information such as postcode and preferences
– Professional details (qualifications, job title, employer)
– Payment information (credit/debit card details, billing address)
– Any other information you choose to provide

Non-Personal Information

We may collect non-personal information about you, including but not limited to:
– Browser type and version
– Operating system
– IP address
– Website usage data (pages visited, time spent on the site)

How We Use Your Information

We may use the information we collect for various purposes, including to:
– Provide, operate, and maintain our services
– Generate training certificates and provide training support
– Understand and analyze how you use our services
– Communicate with you, including customer service and marketing purposes
– Process your transactions and manage your orders
– Send you invoices and payment reminders
– Detect and prevent fraud
– Comply with legal obligations

Disclosure of Your Information

We may share your personal information in the following situations:
– With Service Providers :We may share your information with third-party service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.
– For Business Transfers:If we are involved in a merger, acquisition, or asset sale, your personal information may be transferred. We will provide notice before your personal information is transferred and becomes subject to a different privacy policy.
– With Affiliates: We may share your information with our affiliates, in which case we will require those affiliates to honor this privacy policy.
– For Legal Reasons: We may disclose your information if we are required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).

Security of  Your Information

We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

How We Use Cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual, tailoring its operations to your needs, likes, and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyze data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Controlling Your Personal Information

You may choose to restrict the collection or use of your personal information in the following ways:
– Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
– If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to Vellour Academy , 101 lockhurst lane , CV6 5SF , Coventry or emailing us at info@vellour.academy

We will not sell, distribute, or lease your personal information to third parties unless we have your permission or are required by law. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the General Data Protection Regulations. If you would like a copy of the information held about you, please write to Vellour Academy, 101 lockhurst lane, CV6 5SF , Coventry or email info@vellour.academy

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.

GDPR Policy

Data is held in UK-based maximum security data centres on secure servers backed up within the EU. It is shared with data processors such as web management and payment processors within the EU. Data processors are GDPR compliant and payment processors are PCI compliant. External specialists carry out regular vulnerability tests.

Data is kept in accordance with data retention practices reflecting full regulatory requirements.

Changes to This Privacy Policy

Vellour Academy may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 04/07/2024

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