Care Certificate

Categories: MANDATORY CARE
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About Course

About the Care Certificate Training Course

Employers have a legal responsibility to provide their staff with adequate training to meet the Care Quality Commission’s requirements. Our Care Certificate training course is an excellent way to learn the necessary skills, knowledge, and behaviours to provide safe and compassionate care. It’s perfect for healthcare assistants, care support workers, assistant practitioners, or anyone working in the health and social care setting.

Our course is delivered via e-Learning and is CPD certified. The law mandates that employers equip their staff with the necessary training to comply with the Care Quality Commission’s standards. Our Care Certificate training course offers a comprehensive approach to acquiring the essential skills, knowledge, and behaviours required for delivering safe and compassionate care.

Part 1: Knowledge and Theoratical

Part 1 includes theoretical modules that you will study and understand using various materials, including a video tutorial available on our website.Once you have passed Part 1, you will move on to Part 2.

You advised that during your study of Part 1 Knowledge and Theoretical, you should create a portfolio for each module to take detailed notes during their studies for each of the 15 care standards, recording their personal experience in delivering care in order to evidence and demonstrate to the employer and Assessor how they are improving and utilising their education to deliver care.

Part 2: Practical Assessment

Part 2 involves a practical assessment in a work care setting. In this phase, you will utilise the knowledge you acquired in Part 1 and undergo an assessment to verify your practical experience necessary for effective care delivery.

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What Will You Learn?

  • The Care Certificate training course learning outcomes
  • This introductory Care Certificate training course will equip you with a deep understanding of the essential areas of care, whether you choose to learn through engaging e-Learning modules. You can find out more about each Care Certificate Standard by clicking on the left tab.

Course Content

Care Certificate Standard 1: Understanding Your Role
This standard helps you learn about your role and responsibilities as a care worker. It covers topics such as: • Your duties and responsibilities: What you need to do and how you need to do it according to your employer’s policies and procedures • Your workplace roles: How you fit into the healthcare team and the system • Your experiences, attitudes, and beliefs: How they affect your work and how to manage them • Your working relationships: How to communicate and cooperate with others in health and social care settings • Your employer’s agreed ways: How to follow the guidelines and practices that ensure quality and consistency of care • Your team or partnership: How to work effectively with other team members to provide comprehensive care By completing this standard, you will have a solid foundation for delivering competent and compassionate care.

  • Roles Of A Support Worker (reading time 6min)
    02:08
  • MEET SAUL(reading time 3min)
    01:41
  • MEET MICHELLE (reading time 3min)
    01:28
  • Saul and Michelle Knowledge Check 1 & 2 (reading time 10min)
  • Defining your position.
    02:08
  • Agreed ways of working
    02:08
  • Multiple Choice Questions: Care Certificate Standard 1 – Understanding Your Role (reading time 10min)

Care Certificate Standard 2: Take Charge of Your Personal Development
Summary This standard helps you learn how to grow and improve as a care worker. It covers topics such as: • Your personal development plan: How to assess yourself, set goals, find learning opportunities, and track your progress • Feedback: How to seek, receive, and use feedback from different sources to enhance your performance • Knowledge, skills, and understanding: How to keep learning and developing your practical and personal skills throughout your career By completing this standard, you will be able to take charge of your personal and professional development and provide high-quality care. Objectives You’ll learn to develop a personal development plan in 5 steps  Understand what is reflection  Build a personal development chart  Learn how to reflect ‘  Tip and takeaway  End of course quiz

Care Certificate Standard 3: Your Duty of Care
Introduction This standard empowers you to understand and fulfill your crucial role in upholding the duty of care towards individuals you support. It equips you with the knowledge and skills to navigate complex situations and ensure safe and respectful care practices. Key Learning Objectives Understanding Duty of Care: • Definition and Scope: Grasp the legal and ethical framework of duty of care, including its implications for your daily work and ensuring safe practice. • Responsibilities and Boundaries: Learn about your specific responsibilities and limitations within the context of duty of care, recognizing and respecting individual rights and choices. Balancing Duty of Care with Individual Rights: • Ethical Dilemmas: Explore and analyze ethical dilemmas and conflicts that may arise in your work, developing strategies to balance your duty of care with individual autonomy and preferences. • Informed Consent and Decision-Making: Understand the importance of informed consent and how to facilitate individual decision-making processes, respecting diverse perspectives and preferences. Professional Communication and Handling Feedback: • Effective Communication: Develop strong communication skills to effectively address concerns, complaints, and feedback in a professional and respectful manner. • Responding to Feedback and Complaints: Learn appropriate channels for reporting concerns and complaints, ensuring fairness and resolution through constructive dialogue. Incident Reporting and Management: • Incident Reporting Procedures: Familiarize yourself with protocols for reporting incidents, errors, near misses, and confrontations, ensuring timely and accurate documentation. • Managing Difficult Situations: Develop strategies to manage and de-escalate challenging or stressful situations, prioritizing safety and well-being for all involved. Conclusion By mastering the principles and practices outlined in Care Certificate Standard 3, you will be equipped to confidently fulfill your duty of care, fostering a safe, supportive, and empowering environment for individuals receiving care. Remember, your commitment to ethical practice and continuous learning will ensure you consistently deliver high-quality care and contribute positively to the lives of others.

Care Certificate Standard 4: Embracing Equality and Diversity
Introduction This standard equips you with the knowledge and awareness to champion equality and diversity within the care sector. Through engaging with key concepts and principles, you will develop the skills to foster a respectful and inclusive environment for all individuals you support. Key Learning Objectives Understanding Core Concepts: • Diversity, Equality, Inclusion, and Discrimination: Gain a clear understanding of these fundamental concepts and their interconnectedness in the workplace. • Impact on Individuals and Care Delivery: Recognize the profound impact of equality and diversity on individuals receiving care, highlighting the importance of inclusivity and respectful practice. Identifying and Preventing Discrimination: • Discrimination Defined: Explore different forms of discrimination, including direct, indirect, and unconscious bias, recognizing how they can manifest in the care setting. • Promoting Fair Treatment: Develop strategies to prevent discrimination within your role, ensuring equal access to services and upholding the rights and dignity of all individuals. Navigating Legislation and Codes of Practice: • Legal Framework: Familiarize yourself with key legislation and codes of practice that govern equality and diversity in healthcare settings, understanding your legal obligations and responsibilities. • Applying Principles in Practice: Learn how to apply legal principles and ethical guidance to real-world scenarios, ensuring fair and inclusive practices. Accessing Support and Resources: • Identifying Resources: Explore available resources, including support networks, information guides, and training programs, that can empower you to promote equality and diversity. • Utilizing Resources Effectively: Gain practical skills to effectively utilize available resources, fostering a culture of inclusivity and addressing any discriminatory behavior. Conclusion By completing Care Certificate Standard 4, you will become a champion of equality and diversity in the care sector. Your commitment to understanding diverse perspectives, upholding ethical practices, and utilizing appropriate resources will ensure you deliver high-quality care that empowers individuals and fosters a respectful and inclusive environment for all.

Care Certificate Standard 5: Become a Person-Centred Care Practitioner Summary
This standard helps you learn how to provide person-centred care in your work. It covers topics such as: • Values: How to respect, empathize, and show compassion to the individuals you care for • Needs: How to understand and meet the unique needs, preferences, and choices of each individual • Dignity: How to protect the privacy, boundaries, and dignity of the individuals you care for • Distress: How to recognize and reduce distress, anxiety, or discomfort in the individuals you care for • Pain: How to assess, communicate, and manage pain in the individuals you care for • Advocacy: How to identify, report, and prevent harm, abuse, or neglect, and how to empower the individuals you care for to have their rights and choices respected By completing this standard, you will be able to provide person-centred care that enhances the well-being and quality of life of those entrusted to your care. What you will learn? You'll learn how to work in a person-centred way in 5 steps:  Understand person-centred values  Get to know person centred planning  Learn how to provide active Support  Tips and takeaways  End of course quiz

Care Certificate Standard 6: Become a Skilled Communicator Summary
This standard helps you learn how to communicate effectively in the care setting. It covers topics such as: • Communication styles: How to understand and use verbal and non-verbal communication, and how to adapt to the communication needs and preferences of different individuals • Communication needs and preferences: How to listen actively and empathetically, and how to use various strategies and tools to communicate with individuals who have communication difficulties • Confidentiality and ethical practices: How to respect the confidentiality and data protection of individuals, and how to document and record information accurately and clearly By completing this standard, you will be able to communicate openly and respectfully with individuals you support, and maintain ethical and confidential practices. This will help you deliver high-quality care and build strong relationships with individuals and their families. What will you learn?  Learn how to communicate effectively in 5 steps:  Understand barriers to communication  Understand emotional interdependency  Effective ways to communicate  Learn about consent and confidentiality  End of course quiz

Care Certificate Standard 7: Uphold Privacy and Dignity Summary
This standard helps you learn how to respect and protect the privacy and dignity of the individuals you care for. It covers topics such as: • Privacy and dignity: What they mean and why they are important in providing respectful care • Rights and choices: How to respect and support the individual’s right to privacy and autonomy in their care and personal lives • Person-centred approach: How to prioritize individual preferences, privacy needs, and personal space in the care setting • Choice and control: How to empower individuals to make informed choices about their care and personal lives • Privacy violations: How to identify and address situations that may compromise an individual’s privacy or dignity, and how to report and advocate for their rights and well-being By completing this standard, you will be able to uphold the privacy and dignity of the individuals you care for, and provide care that empowers and respects them. What will I learn?  Understand privacy and dignity in 5 steps:  Understand the 8 Dignity Factors  Understand privacy and how to observe it  Learn how to work with respect  Assessing capacity  End of course quiz

Care Certificate Standard 8: Promote Wellbeing through Food Safety and Nutrition Summary
This standard helps you learn how to provide safe and nutritious food and drink to the individuals you care for. It covers topics such as: • Food safety: How to follow hygiene practices, store food safely, and control temperature to prevent food poisoning • Nutrition: How to understand the importance of balanced nutrition for health, and the individual dietary needs and preferences of different people • Care plans: How to follow individual care plans that ensure adequate nutrition and hydration in a safe and respectful way • Communication and collaboration: How to communicate effectively with individuals, families, and other healthcare professionals to address dietary needs and preferences • Nutritional deficiencies: How to recognize and report signs and symptoms of potential nutritional problems, such as dehydration, malnutrition, or eating disorders • Choice and control: How to empower individuals to participate in meal planning and make informed choices about their food and drink intake, respecting their autonomy and culture By completing this standard, you will be able to provide care that supports the well-being of the individuals you care for through food safety and nutrition. What you will learn?  Understanding nutrition and hydration in 5 steps:  Understanding food safety, and preventing contamination  Describing malnutrition and dehydration  Learning about food storage and microbiology  Tips and takeaways  End of course quiz

Care Certificate Standard 9: Support Individuals with Diverse Needs Summary
This standard helps you learn how to care for individuals with mental health conditions, dementia, or learning disabilities. It covers topics such as: • Diverse needs and experiences: How to understand the characteristics, challenges, and support needs of individuals with different conditions • Individual differences and strengths: How to recognize and respect the individuality, needs, preferences, and abilities of each person • Positive attitudes and respectful care: How to develop a positive and stigma-free attitude, and communicate and interact with individuals in a respectful and empathetic way • Legal frameworks and guidelines: How to understand and apply relevant laws and policies that protect the rights and well-being of individuals with diverse needs • Individualized care planning: How to contribute to individualized care plans that meet the needs and preferences of individuals • Family involvement and support: How to involve and support the family members of individuals with diverse needs, and communicate and collaborate with them effectively By completing this standard, you will be able to support individuals with diverse needs in a respectful and supportive way, and enhance their quality of life and well-being. What you will learn?  Mental health, dementia and learning disability  Understand what dementia is, how it's caused and effects  Recognise mental health conditions  How to assess capacity  Learning disabilities  End of course quiz

Care Certificate Standard 10 and 11 : Protect Adults and Children from Harm Summary
This standard helps you learn how to safeguard adults from abuse and neglect. It covers topics such as: • Safeguarding: What it means and why it is important to protect vulnerable individuals from harm • Abuse and neglect: What are the different types of abuse and neglect, and how to recognize their signs and symptoms • Roles and responsibilities: What are your legal and ethical responsibilities in safeguarding adults, and how to work with other professionals • Reporting and responding: How to report any concerns or disclosures of abuse, and how to respond to them in a respectful and confidential way • Legislation: What are the key laws and policies that govern safeguarding, and how to follow them • Whistleblowing: How to report any concerns about safeguarding practices within your organization By completing this standard, you will be able to safeguard adults from harm and promote their well- being. Remember, you can make a difference by being vigilant and proactive in protecting vulnerable individuals and ensuring their safety and dignity. Care Certificate Standard 11: Safeguard Children from Harm Summary This standard helps you learn how to protect children and young people from abuse and neglect. It covers topics such as: • Abuse and neglect: What they are and how they affect children and young people • Safeguarding: Why it is important and what your role is in safeguarding children and young people • Signs and symptoms: How to recognize and assess signs and symptoms of abuse and neglect, considering the context and the needs of different age groups • Reporting and responding: How to report any concerns or disclosures of abuse and neglect, and how to support children and young people who have been exposed to harm • Collaboration and referrals: How to work with other professionals and agencies to safeguard children and young people, and how to access support services By completing this standard, you will be able to protect children and young people from harm and promote their well-being. Remember, you can make a difference by being vigilant and proactive in safeguarding our youngest members of society and their futures. What you will I learn?  Safeguarding adults and children  Learn what safeguarding is  Learn about your responsibilities in safeguarding  Get to know the different types of abuse and signs  Learn methods for safeguarding  End of course quiz

Care Certificate Standard 12: Learn Basic Life Support Skills Summary
This standard helps you learn why and how to get basic life support training for your care role. It covers topics such as: • Basic life support: What it is and why it is important for care workers, and how it can save lives in emergencies • Chain of survival: What are the steps to follow in critical situations to improve the outcome of emergencies • Training requirements: How basic life support training differs depending on your area of care and level of risk • Training options: What are the different training programs available for adults, children, and newborns, following the UK Resuscitation Council guidelines • Training completion and certification: Why you need to complete approved training programs and get relevant certifications • Skills maintenance and currency: Why you need to refresh your skills regularly through training and practice to be competent and ready in emergencies By completing this standard, you will be able to get the vital skills of basic life support and be confident and capable of taking action and saving lives in emergencies, making the care environment safer and more resilient for all. What will you learn?  Learn how to administer basic life support in 5 steps  Primary and secondary assessment  Understanding how to treat shock  Watch an animation  Tips and takeaways  End of course quiz

Care Certificate Standard 13: Create a Safe and Healthy Workplace Summary
This standard helps you learn how to promote health and safety in the care setting. It covers topics such as: • Health and safety legislation: What are the key laws and regulations that apply to health and safety in healthcare settings, and what are your responsibilities and those of others • Workplace hazards: How to identify and assess potential risks of accidents, injuries, and illnesses in your work environment, and how to prevent and report them • Medication and hazardous substances: How to administer medication safely and accurately, and how to handle hazardous substances properly and safely • Fire safety and emergency preparedness: How to prevent and respond to fire hazards, and how to deal with emergency situations, including first aid and basic life support • Moving and handling: How to move and handle individuals safely and comfortably, and how to use appropriate equipment and resources By completing this standard, you will be able to promote health and safety in the care environment, and create a safer and healthier workplace for all individuals and professionals involved. Remember, you can make a difference by being proactive and vigilant in preventing accidents, protecting well-being, and fostering a culture of safety in the healthcare sector. What you will learn?  Learn how to administer basic life support in 5 steps  Primary and secondary assessment  Understanding how to treat shock  Watch an animation  Tips and takeaways  End of course quiz

Care Certificate Standard 14: Manage Information Securely and Ethically Summary
This standard helps you learn how to handle information in the care setting in a safe and responsible way. It covers topics such as: • Data protection and confidentiality: How to follow relevant laws, such as the GDPR and DPA, to protect individual rights and privacy • Agreed ways of working: How to follow your organization’s policies and procedures for information management, ensuring accurate and secure record-keeping • Storing and sharing information: How to store and share information securely, using appropriate access controls, encryption methods, and data sharing protocols • Record-keeping: How to record information accurately, objectively, and timely, ensuring comprehensive and reliable documentation • Updating records and maintaining integrity: How to update records regularly and maintain their integrity, following established procedures and document management systems • Reporting and escalating concerns: How to identify and report breaches of confidentiality or data security, and how to escalate concerns or whistleblow about data misuse or unsafe information handling By completing this standard, you will be able to manage information securely and ethically, safeguarding individual privacy, building trust, and maintaining the integrity of information in the care setting. Remember, your vigilance and adherence to ethical principles are crucial in ensuring the safe and responsible management of sensitive information entrusted to your care. What will you learn?  Understand how to handle information properly in 5 steps  Defining confidentiality and privacy  Understanding the Data Protection Act  Learning what constitutes good record  Tips and takeaways  End of course quiz

Care Certificate Standard 15: Prevent Infection and Protect Wellbeing Summary
This standard helps you learn how to prevent and control infection in the care setting. It covers topics such as: • Infection transmission: How infections can spread and how to break the chain of infection with effective strategies • Hand hygiene: Why hand hygiene is important and how to wash your hands properly with soap and water or alcohol-based hand rubs • Personal hygiene: How your own health and hygiene can affect infection risk and how to follow personal hygiene practices, such as proper attire, wound care, and cough etiquette • Infectious waste: How to identify, segregate, handle, and dispose of infectious waste safely and according to protocols • PPE: What are the different types of PPE, such as gloves, gowns, masks, and eye protection, and how to use and dispose of them safely and effectively By completing this standard, you will be able to prevent and control infection in the care setting, and create a safe and healthy environment for all individuals receiving care. Remember, your vigilance and adherence to these essential practices play a crucial role in preventing the spread of infection and protecting the well-being of those entrusted to your care. What you will Iearn?  Control infections in 5 steps  Know the legislation, policies and procedures  Understand pathogens and how they spread  Manage infection preventions risks  Tips and takeaways  End of course quiz

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